Honesty and Integrity
- Commit to the highest standards of ethical and legal behaviour
- Act fairly and honestly in the conduct of our business
- Perform with integrity
Excellent Customer Service
- Recognise that our customers are our primary interest.
- Be sensitive and responsive to the learner and industry’s needs
- Always treat our participants and our customers with courtesy and respect.
- Implement and adhere to a transparent complaint and review process.
Openness and Teamwork
- Encourage an atmosphere of open communication, listening, and trust within the organisation and in the community.
- Work together towards common goals, building on each other’s strengths in an open and supportive manner.
- Encourage and support the opportunity for empowerment and personal leadership development.
High Performance
- Instil pride and professionalism in the workplace and staff
- Create a work environment that stimulates innovation and continuous improvement, and encourages and acknowledges employee growth and development
- Observe sound financial and risk management practices including independent auditing
- Continue the use of high-quality reporting, including the integration of systems-based technology, to support and minimise labour intensive resource use
- Ensure regular and ongoing quality assurance and effective service delivery evaluation of all training programs and services
Respect for Diversity
- Cultivate public awareness and appreciation for diversity within our staff
- Promote acceptance and positive attitudes towards diversity
- Build on both our commonalities and differences
- Promote equal opportunity and diversity in leadership
Forward Thinking
- Identify trends, anticipate problems, and develop innovative, efficient, and effective solutions
- Seek a variety of views in the decision-making process
- Recognise the value of proactive planning as an important community development resource
- Disseminate information on changes and best practice
- Work cooperatively with key stakeholders to expand opportunities to ensure an effective, efficient, and viable labour market