ICT Support Assistant – Tweed Heads

About Us: With over 27 years of experience, TURSA is a respected not-for-profit provider of Employment and Training Services. We operate under contracts from the Australian Government, delivering essential services such as Workforce Australia – Employment Services, Disability Employment Services, and Workforce Australia – Transition to Work. As an Employment and Training Organisation, we are committed to empowering participants and enabling long-term sustainable employment outcomes.

Our Reach: Our geographical footprint spans over 48 offices from Foster in NSW to Noosaville in QLD. We serve diverse communities and work tirelessly to provide excellent customer service and personalised advice to participants.

The Role: ICT Support Assistant

TURSA is seeking to employ an appropriately qualified and suitably experienced person to provide ICT support services to staff and management.

The role is a full-time, 1 year fixed-term contract (with opportunity to possibly extend).

Based in Tweed Heads, NSW, the TURSA Management Centre is just minutes’ walk from the iconic Coolangatta Beach in an area offering excellent year-round weather and easy access to nearby shops, restaurants, medical centres, clubs, transport, parklands, walking tracks, waterways and beaches.

The ICT Support Assistant will be required to carry out tasks including:

• Provide first level ICT support to staff and management relating to any problems with TURSA’s hardware and software.
• Accurately diagnosing, recording, prioritising, allocating and managing incoming requests for ICT service.

What we offer:

• Above Award Salaries: Recognising your expertise and dedication.
• Monthly Bonuses: Rewarding your performance.
• Work-Life Balance:
  • Fortnightly Rostered Day Off (RDO): Flexible use – full day, half day, 2-hour blocks .
  • Trial of a 4-Day Work Week: Explore new ways of balancing work and life.
• Superannuation at 12%: Investing in your future.
• Generous Not-for-Profit Salary Packaging Entitlements: Maximising your income.

Your skills and strengths;

• Previous experience in a similar ICT support role or Helpdesk environment
• Advanced Microsoft Office skills along with demonstrable understanding of mobile technologies, Surface Pro laptops, printers and peripheral hardware
• Knowledge of, or ability to acquire knowledge of, the Azure administration portal for desktop support
• A demonstrated strong customer service focus with the ability to prioritise whilst working in a fast paced environment
• The ability to learn new material and solve technical problems quickly and explain the resolution clearly to staff and management both verbally and in writing
• Minimum Cert III level qualifications in ICT
• Current drivers license

Please note that flexibility to travel is a requirement of this role with the potential of occasional overnight stays within TURSA‘s area of operations.

TURSA reserves the right to appoint an applicant at any time.

Successful applicants must have permanent work rights with no restrictions and will be required to undertake an Australian Federal Police Check.