disability employment services Archives

The hospitality industry offers a dynamic and rewarding career path for individuals who enjoy working in fast-paced, people-focused environments. With roles ranging from front-of-house positions to management and event coordination, hospitality provides endless opportunities for growth and development.

Whether you’re aiming to work in a local café, a bustling restaurant, or an international hotel chain, starting a career in hospitality is achievable for anyone willing to build the right skills and gain relevant experience.

What Makes Hospitality a Great Career Choice?

A career in hospitality is more than just a job, it’s an opportunity to work in a vibrant, ever-changing industry that values teamwork, creativity, and exceptional service.

Flexibility in Roles and Hours

Hospitality offers a wide range of roles, from casual and part-time positions to full-time management careers. This flexibility is ideal for students, parents, and anyone looking for adaptable work schedules.

Opportunities for Career Progression

The hospitality industry provides clear pathways for advancement. Starting in an entry-level position, such as a waiter or kitchen assistant, can lead to roles in supervision, management, or even owning your own business.

A Diverse and Inclusive Environment

Hospitality welcomes individuals from all walks of life, offering the chance to work with people from diverse cultures and backgrounds. It’s a global industry, making it easy to find opportunities both in Australia and abroad.

Transferable Skills

Skills gained in hospitality, such as communication, problem-solving, and customer service, are highly valued across various industries. This makes hospitality an excellent foundation for future career growth.

Personal Fulfilment

For many, the satisfaction of delivering memorable experiences to customers is one of the most rewarding aspects of working in hospitality. Whether it’s hosting events, preparing meals, or solving customer concerns, the work is highly gratifying.

How to Start a Career in Hospitality

Embarking on a career in hospitality is straightforward with the right preparation and approach. Whether you’re just starting or transitioning from another industry, here’s how to set yourself up for success.

Understand the Industry

Before diving in, it’s essential to familiarise yourself with the hospitality landscape.

Front-of-house positions: waitstaff, bartenders, receptionists.
Back-of-house roles: chefs, kitchen assistants, housekeeping staff.
Management and coordination: event managers, hotel supervisors.

Gain the Right Qualifications

Many roles in hospitality don’t require formal education, but obtaining relevant certifications can boost your employability. Some commonly required qualifications in Australia include:

RSA (Responsible Service of Alcohol): Essential for working in establishments that serve alcohol.
Food Handling Certificate: Required for jobs involving food preparation and service.
Barista Training: Highly desirable for café roles. These courses are often short, affordable, and widely accessible through local training centres or online platforms.

Build Relevant Skills

Customer Service: The cornerstone of hospitality, ensuring a positive experience for patrons.
Time Management and Organisation: Crucial in fast-paced environments.
Teamwork and Communication: Essential for smooth collaboration with colleagues.

Start Small and Gain Experience

Entry-level positions, such as waitstaff, dishwashers, or front-desk assistants, are great starting points. These roles allow you to gain hands-on experience, develop industry knowledge, and build a network of contacts for future opportunities.

How to Get a Hospitality Job with No Experience

Securing a hospitality job without prior experience may seem challenging, but it’s achievable with the right approach.

Highlight Your Transferable Skills

Focus on skills you’ve developed in other settings, such as:

Customer Service: Retail or volunteer roles often involve engaging with people.
Teamwork: Any experience working in group environments is highly valued.
Time Management: Employers appreciate candidates who can handle busy periods efficiently.

Demonstrating how these skills align with the requirements of a hospitality role can make a strong impression.

Craft a Hospitality-Focused Resume

Tailor your resume to emphasise your enthusiasm for the industry and your relevant skills.

A professional summary highlighting your eagerness to learn.
Any volunteer work, training, or certifications like RSA or food handling.
Examples of soft skills, such as problem-solving or adaptability.

Leverage Personal Networks

Sometimes, who you know can be as important as what you know. Let friends, family, and acquaintances know you’re looking for hospitality work. They may be aware of local businesses hiring or could recommend you directly to an employer.

Approach Businesses Directly

Hospitality employers often value initiative. Visit local cafés, restaurants, or hotels to introduce yourself and express your interest. Dress professionally, bring copies of your resume, and be ready to explain why you’d be a good fit for their team.

Start with Casual or Seasonal Roles

Entry-level positions like waitstaff, kitchen assistants, or event staff are often available on a casual or seasonal basis. These roles don’t typically require previous experience and can serve as a stepping stone to long-term employment.

Showcase a Positive Attitude

Hospitality employers prioritise personality and attitude over experience in many cases. Show enthusiasm, a willingness to learn, and a genuine passion for delivering excellent service.

Tips for Succeeding in the Hospitality Industry

Once you’ve started your career in hospitality, excelling in your role is key to unlocking long-term success and growth.

Build Strong Relationships

The hospitality industry is built on teamwork and customer interactions.

Colleagues: Foster positive working relationships by being reliable, supportive, and approachable.
Customers: Deliver outstanding service with a friendly attitude and a genuine focus on their needs.

Embrace Continuous Learning

The hospitality industry evolves constantly, with new trends and techniques emerging regularly.

Learning new skills, such as barista training or advanced customer service techniques.
Attending workshops, industry events, or online training.
Seeking feedback from supervisors and colleagues to identify areas for improvement.

A commitment to learning demonstrates your dedication and helps you stand out.

Stay Adaptable

Hospitality environments are fast-paced and often unpredictable.

Think on your feet when challenges arise.
Handle varying workloads during peak and off-peak hours.
Take on new responsibilities as needed to support the team.

Adaptability is a valuable trait that can lead to career progression and new opportunities.

Deliver Exceptional Customer Experiences

Exceeding customer expectations is at the heart of hospitality.

Anticipate customer needs and address concerns promptly.
Pay attention to detail, ensuring every interaction is professional and pleasant.
Handle complaints gracefully, turning negative experiences into positive outcomes.

Exceptional service helps build your reputation and contributes to the success of your workplace.

Set Career Goals

Plan for your future by setting short- and long-term goals. Whether you aspire to a management role, own a hospitality business, or specialise in a particular area, having clear objectives will guide your efforts and motivate you to grow.

Take Care of Yourself

Hospitality can be physically and mentally demanding. Maintain balance by:

Prioritising rest and recovery during your time off.
Staying active and eating well to maintain energy.
Practising stress management techniques, such as mindfulness or exercise.

Ready to Start Your New Career?

Starting a career in hospitality is an exciting opportunity to work in a dynamic, people-focused industry with endless growth potential. Whether you’re entering the field with no prior experience or looking to expand your skills, the right approach can help you succeed.

By understanding the industry, gaining essential qualifications, building relevant skills, and leveraging available resources, you can confidently take your first steps into the hospitality sector. Remember, enthusiasm, adaptability, and a commitment to providing excellent service are often more important than experience in this field.

With TURSA’s expert support, you’ll have access to the training, guidance, and connections you need to turn your career aspirations into reality. Take the first step today and contact TURSA to explore how we can help you achieve your goals in hospitality.

Workforce Australia is the Australian Government’s employment services program, designed to connect job seekers with opportunities and provide businesses with the tools they need to build strong teams. At its core, Workforce Australia aims to strengthen the national workforce by empowering individuals and supporting employers, contributing to a more resilient and productive economy.

Participation in Workforce Australia varies depending on individual circumstances. For those receiving government benefits, such as the JobSeeker Payment, involvement is often mandatory. These individuals must meet specific mutual obligations, like attending appointments, applying for jobs, or engaging in training, to maintain their eligibility. For others, the program is voluntary, offering support to anyone seeking to improve their employment prospects or re-enter the workforce.

How Does Workforce Australia Work?

Workforce Australia combines digital tools and personalised support to assist both job seekers and employers. Here’s how it works.

For Job Seekers:

Getting Started: Register on the Workforce Australia website or app to create a profile tailored to your skills and career goals.
Support Options: Access a variety of services, including resume-building tools, job search assistance, and career advice. If you need extra help, you might be referred to a local service provider such as TURSA for in-person support.
Meeting Requirements: If you receive government payments, you may need to meet certain obligations, like applying for jobs, completing training, or participating in community activities.
Training Opportunities: Workforce Australia offers courses and programs to help you gain new skills and boost your job prospects.

For Employers:

Finding Candidates: Workforce Australia connects businesses with qualified job seekers using job-matching services.
Financial Support: Employers can access wage subsidies and other incentives to help with hiring and training.
Building Teams: Assistance is available for creating training programs and upskilling current employees.

How TURSA Employment and Training Supports Workforce Australia

Tursa Employment and Training provides a person-centred approach to Workforce Australia services, ensuring job seekers are fully supported in preparing for sustainable employment. With a focus on personalised guidance, TURSA works closely with each individual to create a pathway to success.

Tailored Support to Meet Your Goals

Dedicated Employment Adviser: Every job seeker is matched with an Employment Adviser who understands their unique needs and objectives. From identifying the ideal job to developing skills for the chosen industry, TURSA offers step-by-step support.
Creating a Personalised Plan: TURSA collaborates with you to design a tailored employment plan that aligns with your career goals and personal circumstances.

Getting You Workforce Ready

Skills Development: TURSA provides access to training, workshops, and education to prepare you for your chosen industry.
Practical Job Search Assistance: Resume writing, interview coaching, and access to on-site computer facilities are just some of the tools available to help you actively seek work.

Ongoing Support for Long-Term Success

On-the-Job Support: Once you secure employment, TURSA offers workplace modifications and assistance for up to 26 weeks or more to ensure a smooth transition.
Community and Relocation Support: If needed, TURSA can connect you with additional community services or provide relocation assistance for employment opportunities.

By focusing on your strengths, abilities, and goals, TURSA’s person-centred model ensures you are fully equipped for success. With accessible physical locations, face-to-face appointments, and a comprehensive participant portal, TURSA supports you every step of the way on your journey to meaningful and sustainable employment.

Download our Workforce Australia Welcome to TURSA Booklet HERE

Ready to Take the Next Step?

Workforce Australia plays a crucial role in supporting job seekers and employers across the country. By offering personalised assistance, training opportunities, and digital tools, it empowers individuals to secure meaningful employment while helping businesses build skilled teams.

Tursa Employment and Training enhances these services with its tailored, person-centred approach, ensuring you receive the guidance and resources needed to achieve your career goals. Whether you’re looking to re-enter the workforce, upskill, or find the right candidate for your business, TURSA is here to support you every step of the way.

Get started on your journey to sustainable employment today by contacting TURSA to learn more about how Workforce Australia can work for you.

International Day of People with Disability (IDPwD)

The Importance of Strong Partnerships with Employers

Creating Sustainable and Inclusive Employment

One of the critical factors in achieving sustainable and inclusive employment for people with disabilities is the establishment of strong partnerships with employers. These partnerships are crucial for several reasons:

Understanding and Awareness: Employers who partner with disability organisations gain a better understanding of the challenges faced by people with disabilities. This awareness helps in creating a more inclusive workplace culture.
Customised Support: Strong partnerships enable employers to provide tailored support and accommodations that meet the specific needs of employees with disabilities. This can include adaptive technologies, flexible work arrangements, and accessible workspaces.
Talent Utilisation: People with disabilities bring unique skills and perspectives to the workplace. Employers can tap into a diverse talent pool by fostering inclusive employment practices and enhancing organisational creativity and innovation.
Legal and Ethical Compliance: Collaborating with disability advocacy groups ensures employers comply with legal requirements and ethical standards for disability inclusion. This not only protects the rights of employees but also enhances the company’s reputation.
Economic Benefits: Inclusive employment practices can increase employee satisfaction, reduce turnover, and improve productivity. These factors contribute to the overall economic success of the organisation.

TURSA Lismore

TURSA is celebrating the International Day of Persons with Disabilities (IDPwD) across their footprint with a vibrant display of unity and inclusion. At Beach and Bush Distributors, participants Martine Bray (orange shirt) and Myles Redden (black shirt), both current employees, were joined by their manager Phillip.

Together, they highlighted the significance of inclusion and recognition in their workplace, showcasing how they have been empowered to become active contributors. This celebration underscores TURSA’s commitment to fostering an inclusive environment where everyone is valued and allowed to thrive.

Find our more about Beach and Bush Distributors at their website:

beachandbush.net.au

TURSA Murwillumbah

Jordan, the Warehouse Manager at Mask Co in Murwillumbah, plays a pivotal role in fostering a positive and inclusive work environment. Mask Co, known for its premium fragrances and eco-friendly products, benefits greatly from Jordan’s leadership.

He has created a welcoming and happy atmosphere that not only boosts team morale but also supports TURSA and its disability participants.

Jordan ensures that these participants are given ample opportunities to grow and advance within the company, demonstrating Mask Co’s commitment to inclusivity and community support

His efforts have made a significant impact, providing a supportive space where everyone can thrive.

Find out more at their website:

https://.www.MaskCo.com

Murray, the manager at Murwillumbah Motor Inn, is dedicated to creating an inclusive and supportive environment for all employees.

The Motor Inn, known for its comfortable accommodations and friendly service, has become a key partner with TURSA in providing training and employment opportunities for their clients.

Murray ensures that the entire team is involved in training new clients, helping them learn the ropes and integrate smoothly into the workplace. He is particularly mindful of any barriers they may face and works diligently to find effective solutions that cater to their needs.

This commitment not only enhances the skills and confidence of TURSA participants but also enriches the workplace culture at Murwillumbah Motor Inn

Find out more at their website of book some accommodation:

https://www.mminn.com.au

Celebrating Diversity and Inclusion

International Day of People with Disability (IDPwD) is a United Nations-sanctioned day celebrated on December 3rd each year. This day aims to promote an understanding of disability issues and mobilise support for the dignity, rights, and well-being of persons with disabilities. It is a day to celebrate the achievements and contributions of people with disabilities and to advocate for their full inclusion in all aspects of society.

TURSA and Our Commitment to Disability Employment Services

Empowering Our Community

At TURSA, we are dedicated to providing exceptional Disability Employment Services that prioritise the needs and goals of our participants. Our strong connection with the local community and employers allows us to create meaningful employment opportunities for people with disabilities. Here’s how we make a difference:

Participant-Centred Approach: We put the needs and goals of our participants above all else, ensuring they receive the best possible service outcomes. Our tailored support plans are designed to help individuals achieve their career aspirations.
Community and Employment Connection: Our deep-rooted connections within the local community and with employers enable us to match participants with suitable job opportunities. We work closely with employers to foster inclusive workplaces that benefit everyone.
Comprehensive Support: From job search assistance to workplace accommodations, we provide comprehensive support to ensure our participants succeed. Our services are designed to empower individuals and promote long-term employment success.

Every Day is Important at TURSA

Ongoing Commitment to Support

While International Day of People with Disability (IDPwD) is a significant occasion, at TURSA, we believe that every day is just as crucial for our participants and their support. We are committed to providing continuous assistance and fostering an inclusive environment every single day of the year. Our dedication to our participants’ success and well-being is unwavering, ensuring they have the resources and opportunities to thrive.

On this International Day of People with Disability, let us recognise the importance of strong partnerships between employers and disability organisations. By working together, we can create a more inclusive and supportive environment that enables people with disabilities to thrive in their careers and contribute meaningfully to society. Together, we can build a future where everyone has the opportunity to achieve their full potential. At TURSA, we are proud to be part of this journey, empowering our community through dedicated Disability Employment Services daily. Read more about TURSA success stories here: https://www.tursa.com.au/articles/

Disability Employment Services (DES) is a government-funded program designed to support individuals in finding and maintaining employment. DES helps people overcome barriers to employment through personalised assistance, including training, job placement, and ongoing workplace support.

A common misconception is that DES is only for individuals with disabilities. While it’s true disability employment services are primarily focused on helping people with disabilities, they are also available to those with certain health conditions or injuries that affect their ability to work.

Understanding who can access DES is key to making the most of the support available.

What Are Disability Employment Services (DES)?

Disability Employment Services (DES) is a government-funded program designed to assist individuals who face challenges in finding and keeping a job due to disability, injury, or health conditions. The purpose of DES is to support job seekers by offering personalised services that address their unique needs, helping them prepare for, secure, and maintain employment.

Disability employment services, and DES providers, play an important role in helping participants overcome barriers to employment by providing tailored support. Some examples of these supports include skills training, job search assistance, and ongoing workplace assistance. Additionally, these services also work closely with employers to foster inclusive work environments, ensuring employees receive the necessary adjustments and support to thrive in their roles.

Eligibility Criteria for DES

Disability Employment Services (DES) are primarily designed to assist people with disabilities in finding and keeping employment, but they are not exclusive to people with permanent disabilities. For example, people with temporary injuries, certain medical conditions, or health impairments may also be eligible for DES if these issues affect their ability to work.

To qualify for DES, individuals typically need to meet the following criteria:

Be registered with Centrelink/Services Australia or another recognised government service provider.
Have a recognised disability, injury, or medical condition that impacts their ability to work and requires ongoing support or assistance to maintain employment.
Undergo a Job Capacity Assessment (JCA) or Employment Services Assessment (ESAt), which determines whether they meet the criteria for reduced work capacity and need specialised support.
Be an Australian citizen, or permanent resident, or hold a Temporary Protection Visa or Safe Haven Enterprise Visa.

Other factors that may contribute to eligibility include referrals through vocational rehabilitation services or transitions from other employment services programs.

It is recommended to check official guidelines or speak with a disability services provider for personalised eligibility advice.

Ongoing Eligibility for Disability Employment Services

At the time of referral, job seekers need to meet the eligibility criteria for Disability Employment Services (DES). Disability employment services providers will be required to verify their eligibility before they can begin the program.

Once a participant has commenced DES, their eligibility is often not reassessed. In most cases, participants who no longer meet the initial eligibility requirements are not removed from the program. They can continue receiving DES support throughout their current service period, as outlined in the DES Period of Service Guidelines.

Who Else Can Access DES?

While Disability Employment Services (DES) are primarily aimed at supporting individuals with disabilities, people without a diagnosed disability can still access these services under certain conditions. Individuals with medical conditions, injuries, or health impairments that impact their ability to work may qualify for DES if they face barriers to employment.

For example, someone recovering from a significant injury or managing a chronic health condition that affects their job performance might be eligible. Additionally, individuals who require extra support or workplace adjustments due to a medical condition may also access DES.

The specific requirements for accessing DES without a formal disability diagnosis can vary and may involve assessments or referrals from government or medical professionals. It is advisable to consult with a DES provider or Services Australia to clarify eligibility.

Benefits of Disability Employment Services

Disability Employment Services (DES) offer a range of benefits for both individuals and employers:

Job preparation, training, and job matching: DES helps job seekers develop the skills needed for employment, matches them with suitable roles, and prepares them for job interviews.
Ongoing workplace support for employees: Once in a job, DES continues to provide personalised support to help individuals maintain their employment and succeed in their roles.
Support for employers in managing workplace accommodations: DES assists employers in identifying any necessary adjustments or accommodations to create an inclusive and supportive work environment.

How Employers Can Use Disability Employment Services

For employers, disability employment services can help build more inclusive workplaces by broadening access to a wider and more diverse talent pool. By partnering with disability employment services providers for employers, they can gain access to candidates with varying skills and experiences who could have been overlooked in traditional recruitment processes.

Additionally, DES offers support in obtaining government funding or making workplace modifications to accommodate employees with disabilities or health conditions, ensuring compliance and fostering a more adaptable workplace. This collaboration promotes long-term success for both employees and employers.

Disability Employment Services Could Help You Too

Disability Employment Services (DES) are designed primarily to support people with disabilities in finding and maintaining meaningful employment. However, individuals with certain health conditions, injuries, or impairments that impact their work capacity may also qualify for assistance.

If you’re unsure on whether you or someone you care about is eligible for disability employment services, you can read more via Services Australia or contact us for support.

You may be able to take advantage of the support disability employment services have to offer. Whether you’re a job seeker needing help overcoming employment barriers or an employer looking to build a more inclusive workplace, DES can offer valuable assistance to meet your needs.

Empowering Abilities, Transforming Lives

Discover Your Potential with TURSA

At TURSA, we believe in the power of every individual to achieve their dreams and aspirations. Our mission is to provide people with disabilities the support, encouragement, and resources they need to build confidence, develop skills, and empower their abilities to secure meaningful employment. We are committed to our local community and offer end-to-end personal service to ensure your journey to employment is as smooth and successful as possible.

Our Commitment to You!

Personalised Support: We understand that everyone’s journey is unique. Our dedicated team works closely with you to create a personalised plan that aligns with your goals and empowers your abilities.

Skill Development: From resume writing to interview preparation, we offer a range of workshops and training programs designed to enhance your skills and boost your confidence and abilities.

Employment Opportunities: We connect you with employers who value diversity and inclusion, helping you find a job that matches your skills and abilities.

Community Engagement: As a proud member of the local community, we collaborate with various organisations to create a supportive network that fosters growth and opportunity.

Success Stories!

Meet some of the incredible individuals who have transformed their lives with TURSA’s support:

Michael’ s Journey: Before TURSA came into his life, Michael had a lot of health problems including a neurological disorder, bulging discs, trapped nerves, and fibromyalgia. These made it hard for him to move around and do things. But when TURSA entered the picture and began to present options and possibilities, things started to change and helped Michael to empower his abilities and find his future.
Kitty’s new Confidence: Kitty’s journey began at TURSA, where a unique program caught her attention. Designed for unemployed youth under 25, it promised a stepping stone toward independence. Kitty, with her love for fashion, hesitantly stepped into the program. The encounter that followed would change her life unknowingly.
“I was terrified at first,” Kitty recalls, her eyes lighting up. “But then this sweet girl walked up and introduced herself and guided me in the right direction. We became best friends, and while the fashion course didn’t work out, it gave me something more valuable. Confidence to try and lifelong friendship”.

Together, We Can Make a Difference

At TURSA, we are more than just a service provider; we are your partners in success. Let’s work together to unlock your potential and transform your life through meaningful employment.

Why Choose TURSA?

Comprehensive Services: From initial consultation to job placement and beyond, we are with you every step of the way to empower your abilities.
Experienced Team: Our staff is passionate about making a difference and has extensive experience in disability employment services.
Community Focus: We are deeply rooted in the local community and dedicated to creating inclusive workplaces.

Take the First Step Today

Your journey to a brighter future starts here. Contact us today to learn more about how TURSA can help you achieve your employment goals.

Visit Us: Drop by your nearest TURSA office for a friendly chat.
Call Us: Speak with one of our advisors at your nearest TURSA Office
Email Us: Send us your queries at CLICK HERE
Join Us Online: Follow us on social media for updates and success stories. @tursajobs
Register with us: Let’s start empowering your abilities today

TURSA Connecting Business and Workers

Founded in 1994, Tursa Employment & Training is a not-for-profit organisation. Our core business is all about work: finding work for people who need work and finding workers for businesses that need workers. TURSA is also a nationally accredited Registered Training Organisation (RTO: 90325). From 48 offices along the Eastern seaboard from Forster (NSW) to Noosaville (QLD), TURSA connects participants and businesses with a minimum of fuss and no fees.

Our Employer Handbook Programs

Workforce Australia Services

TURSA helps participants find employment and supports their transition into work. We assist participants in retaining their jobs and thriving in new roles. Additionally, we provide resume screening, candidate shortlisting, wage subsidies, traineeship incentives, and post-placement support for long-term success.

Disability Employment Services

TURSA provides Disability Employment Services across accessible offices from Noosaville in Queensland to Forster in New South Wales. Our focus is on assisting participants in building skills and confidence for employment. We offer ongoing support, mentoring, and guidance after placement to ensure a successful transition to work. Additionally, we support business owners with wage subsidy guidance, fostering sustainable job placements.

Statistics on Hidden Disabilities: As an employer, you have the power to make a difference. Approximately 20% of Australia’s workforce may be living with an invisible disability, some may already be in your employment. These conditions, which span physical, mental, or neurological aspects, are not immediately apparent but can impact a person’s abilities to operate in what we consider a traditional method. By creating an inclusive environment and accommodating the needs of employees with invisible disabilities, you can benefit from a safer and more productive workplace.

Benefits of Hiring People with Barriers to Employment:

Increased Revenue: Employing people with disabilities can lead to improved profitability related to employee performance and increased customer satisfaction.
Improved Productivity: Evidence shows that people with disabilities have a positive work attitude and work ethos, which can boost workplace productivity.
Enhanced Workplace Morale: Hiring people with diverse perspectives and talents contributes to a positive workplace culture and improved morale.
Greater Innovation: Employees with disabilities bring unique insights and creativity, fostering organisational innovation.
Reflecting the Community: A workforce that includes people with disabilities better represents the broader community and promotes social inclusion.

Transition to Work

TURSA delivers the Australian Government’s Workforce Australia – Transition to Work programme in the Brisbane Southeast region with offices in Woodridge, Beenleigh and Capalaba and is specifically designed for young people aged between 15 and 24. TURSA aims to help them create opportunities to find direction, and ultimately, a job that is right for them.

Our Participant Journey

The participant journey at TURSA involves flexible engagement and assessment, allowing participants to have a say in their service design. Participants are given access to interpreters and flexibility in appointment attendance. Participants have a one-on-one relationship with the same Employment Adviser or Disability Employment Advocate throughout all referral phases to build trust. Our recruitment process starts by building on the participant’s strengths. We will refer our participants to jobs based on the information compiled from Job Choice Discussions, Skills Assessments, and Participant Resumes.

How does TURSA support employers?

TURSA supports employers by understanding their needs for specific roles and tailoring services to meet those needs. We engage with employers to identify requirements, provide training packages based on needs, offer support for workplace modifications, and assist in testing participant suitability through paid work trials. TURSA also collaborates with employers to address barriers and enhance service delivery.

Job Placement Services

We connect participants with employment opportunities from our extensive database, ensuring alignment with job requirements.
Employers can test participants’ skills in the workplace via job trials to verify suitability.

Pre-Employment Training

We offer industry-specific training to equip participants with essential skills.
We can organise Third-party training to enhance their readiness for employment.

Specialist Support for Employers

Each TURSA participant has a dedicated Employment Adviser or Disability Employment Advocate that will support them from their first appointment until at least 6 months on the job. Providing you additional peace of mind.
Our team includes Business Liaison Officers, Work Placement Officers, and Employment Advisers who cater to employers’ needs effectively and inline with business needs.

Community Links for Diverse Pathways

We leverage local community connections to provide diverse employment pathways for participants, increasing their chances of successful employment.

Continuous Improvement

We conduct annual labour market reviews, collaborate with employers, and utilise stakeholder feedback to drive positive outcomes.

TURSA: Championing Employment for Individuals with Barriers

TURSA, as a Job Services Provider, successfully supports employment for people living with barriers. TURSA understands the unique challenges and strengths of individuals with barriers and works closely with them to find suitable employment opportunities. TURSA also works closely with other community organisations, employers, and participants to ensure they have the tools, support, and modifications needed to achieve their goals.

Hiring Individuals with Barriers: A Guide for Employers

So, you’ve read a little about the facts and benefits of hiring people. Let’s delve into the practical steps to make this process successful.

When hiring candidates with barriers, we keep the following points in mind:

Rethink the Interview Process: There may be better approaches than traditional interviews. Instead, focus on observing and assessing candidates based on their abilities within your organization or team. Look beyond scripted answers and consider their practical skills and potential contributions.
Holistic People Processes: Consider the entire employee lifecycle, from hiring to onboarding. Ensure that your processes are inclusive and supportive. This includes adapting your career progression paths to accommodate diverse talents and strengths.
Respect Differences: Embrace diversity by acknowledging and respecting individual differences. Autistic individuals bring unique perspectives and skills to the table.
Mentorship: Provide mentorship programs to support neurodiverse thinkers. Mentorship goes beyond career planning—it helps navigate workplace nuances and fosters a sense of belonging. Speak with your Job Service Provide for more information.
A guide for Employers CLICK HERE

Remember, every workplace can make a difference by adopting these changes, many of which are low-cost or cost-free.

Employing individuals with barriers is a win-win situation. It provides opportunities for a marginalised group while bringing unique skills and perspectives to the workplace.

Employer Handbook: Supports, Information and Employer Incentives

https://calculate.fairwork.gov.au/findyourawardThe minimum pay rate provided by the Fair Work Act 2009 and is reviewed each year. As of 1 July 2024 the National Minimum Wage is $24.10 per hour or $915.90 per week. Note: Casual employees must be paid 25% loading and are subject to the correct award to your industry.

More details CLICK HERE
Award Calculator CLICK HERE

Wage subsidies may be available to businesses that hire eligible individuals into ongoing jobs. Wage subsidies can be up to a maximum of $10,000.

If you fill an ongoing position with the help of:

Workforce Australia
Workforce Australia – Transition to Work, or a
ParentsNext provider

the provider may offer you a wage subsidy.

The wage subsidy is to help with some of the initial costs of hiring the new employee to help ensure the success of their employment.

Whether the individual is eligible will depend on how long they have been participating in employment services. More details CLICK HERE

Apprenticeships: The Priority Hiring Incentive is a payment for employers of Australian Apprentices training towards an occupation and qualification at a Certificate level III or above listed on the Australian Apprenticeships Priority ListOpens in new window or tab. You can use the Priority List Explorer to see which occupations and qualifications qualify for support.

You may be eligible to receive a Priority Hiring Incentive of up to $5000 in the first year of an apprenticeship, paid over two instalments of

$2,000 at 6 months and $3,000 at 12 months (full- time)
$1,000 at 6 months and $1,500 at 12 months (part-time)

For detailed information CLICK HERE

JobAccess is the national hub for workplace and employment information for people with disability, employers and service providers.

Created by the Australian Government, it brings together the information and resources that can ‘drive disability employment’. Along with this website, there is:

a telephone advice line (1800 464 800)
the Employment Assistance Fund (EAF) for workplace modifications and support
An employer engagement service – the National Disability Recruitment Coordinator (NDRC)
Complaints Resolution and Referral Service
National Disability Abuse and Neglect Hotline

Download this page as a PDF CLICK HERE

Suzanne’s Journey: Focus, Training, Dedication and Transformation and now loving life again.

Interview with Suzanne – TURSA Participant

“Loving life”
Suzanne, it’s great to have you here today. How did TURSA support you in gaining confidence and securing a job you love?

Absolutely. When I returned from Bundaberg with my individual support in disability, I faced challenges getting into aged care. But thankfully, Kim at TURSA suggested that CHS Training offered personal support and aged care courses, so I enrolled.

That sounds like a pivotal moment. So, Suzanne, you enrolled into the course. How did that go?

Yes, I did the course about 18 months ago and finished it successfully. CHS were amazing and treated me like family.

Fantastic. Please tell us more about Kim’s support during this time.

Kim’s support was instrumental in my journey. She helped me get into training and assisted in finding job opportunities. I used to work for Daugherty, and now I’m with Wesley. Kim helped secure both those positions.

What other services or supports did Kim connect you with?

Kim helped boost my self-confidence a lot. It wasn’t just about finding jobs but about believing in myself and my abilities.

That’s wonderful to hear. Suzanne, how has your life changed since completing the course?

My job satisfaction has increased significantly. I love working in out-of-home care; it’s much more fulfilling. And thanks to Kim’s support, I feel more confident and capable in my role.

Suzanne, could you tell us about your journey with TURSA from the first time you joined?

I was with TURSA for about 6-7 months initially, and while I didn’t find work then, I continued my education. Then, I spent nine months in a nursing home, but it wasn’t the right fit for me. That’s when Kim suggested Wesley Mission, and the rest is history.

Suzanne, how quickly did things progress once Kim suggested Wesley?

It was amazing. Kim submitted my resume, and the next day, I got a call for an interview at Wesley. It felt like everything fell into place perfectly.

That’s incredible. It’s clear that TURSA and Kim, CHS Training and Wesley Mission have been invaluable in your journey, Suzanne. Thank you for sharing your story with us today.

Beric Hartwig – Fresh and Frozen: A Journey into Work

Meet Beric Hartwig

Beric Hartwig, a ‘driving force’ at Fresh and Frozen, has a remarkable story of resilience and determination. After surviving a severe heart attack, Beric found himself longing to return to work. His journey led him to TURSA, an approachable employment agency that would change his life.

The Turning Point

What brought you to TURSA?

Beric explains, “I had been on Disability Employment Services (DES) for five years after my near-death experience. I was tired of sitting idle and wanted to get back to work. That’s when I was referred to TURSA at Coomera, and later, I moved to Beenleigh.”

Navigating the TURSA Process

Beric found TURSA’s support invaluable. They helped him with paperwork and phone usage and provided expert guidance. “TURSA is probably the best agency I’ve ever worked with,” he says. “Their communication is excellent, and they genuinely care about their participants.”

From Business Owner to Courier Driver

Having owned his own business previously, Beric was no stranger to hard work. However, due to health concerns, he needed to explore new avenues. “I considered driving buses,” he recalls. “But my heart condition made it challenging. Instead, I looked for courier or driver jobs.”

Unfortunately, a bus job near Hyperdome didn’t meet his expectations. “They wanted us to clean buses after hours without pay,” Beric shares. “It wasn’t feasible. That’s when I turned to Frishta, my Disability Employment Advocate.”

A New Beginning

Frishta introduced Beric to FreshnFrozen, where he found purpose and stability. “I work Monday to Friday, 9 to 12 hours a day,” he says. “The salary setup allows flexibility; some days, I finish earlier.”

Overcoming Challenges

Being out of work for an extended period took a toll on Beric. “I struggled with anxiety and lost confidence,” he admits. “But thanks to TURSA’s support, I’ve improved. Dealing with clients is easier now.”

Words of Wisdom

When asked what advice he’d give a friend, Beric doesn’t hesitate. “Just go and see TURSA,” he emphasises. “They understand, listen, and genuinely help. Unlike other agencies, TURSA doesn’t push you aside. They’re here for you.”

Beric’s journey with TURSA and Fresh and Frozen exemplifies the power of resilience and community support. If you’re seeking employment assistance, take a page from Beric’s book—visit TURSA and discover a path to meaningful work.

Beric, His Wife, and the Journey of Resilience

A Car Accident and a Helping Hand

Beric and his wife faced a life-altering car accident. In the aftermath, TURSA stepped in to provide support. His wife, who was also registered with TURSA, needed assistance. Frishta, ensured they had access to transportation—whether Uber rides or other means—to help them navigate their challenges and maintain access to employment.

Bob’s Generosity

But the story doesn’t end there. Bob, Owner at Fresh and Frozen, went above and beyond. He lent Beric one of his personal cars, ensuring that Beric could continue his journey of employment. Bob’s generosity made a significant impact, allowing Berrick to regain independence and mobility.

A Remarkable Transformation

And then came an unexpected twist. Beric’s wife, who had been legally blind, also found employment through TURSA. Today, she works full-time, defying the odds. Her vision has improved, and she can now see the world around her.

A Tale of Resilience

Beric, his wife, and the entire support network—Frishta, Bob, and TURSA—have woven a tale of resilience, compassion, and determination. Their journey reminds us that sometimes, it takes a village to transform lives.

If you’re facing challenges, remember that allies are ready to walk alongside you. Visit TURSA, and let your journey begin.

Lionel’s Journey: From Casual Musician to Warehouse Worker

Meet Lionel

Lionel, a talented keyboard player, has faced his share of challenges. His journey to meaningful employment took him through twists and turns, but it ultimately led him to TURSA, where he found a supportive community and a chance to make a difference.

The Prelude

Before joining TURSA, Lionel’s work history was unconventional. “I’ve played music,” he says, “and some might consider that a ‘real’ job. But I hadn’t held down consistent employment for a long time—maybe 15 to 20 years.”

The Turning Point

Enter TURSA. Lionel’s Disability Employment Advocate encouraged him to explore job opportunities. Initially hesitant, Lionel decided to give it a shot. “I didn’t think I’d succeed,” he admits. But when he landed a job, everything changed.

A Positive Impact

Working at Fresh and Frozen—both in the warehouse and as a delivery driver—proved transformative. “It’s been great for my mental health,” Lionel shares. “And it’s helped me feel more connected to the world.”

TURSA provided essential support, from petrol assistance to resume building. “They genuinely care,” Lionel emphasises. “They understand the challenges and provide practical solutions.”

Looking Back

Reflecting on his 12 months at Fresh and Frozen, Lionel wishes he’d started this journey 20 years ago. “I feel better,” he says. “More a part of the planet.”

Overcoming Obstacles

Lionel battled depression and anxiety before finding stability through work. “Keeping busy is essential,” he notes. “And there are plenty of resources out there.”

A Beacon of Understanding

TURSA’s approach resonated with Lionel. “They listen,” he explains. “They connect you with the right contacts. It’s about understanding and support.”

Lionel’s story underscores the power of perseverance and community. If you’re navigating your own path, take inspiration from Lionel—visit TURSA and discover how they can help you find your place in the world.

Frishta: Guiding the Journey

Meet Frishta

As a Disability Employment Advocate at TURSA, Frishta plays a pivotal role in the success stories of participants like Berrick and Lionel. Her dedication and understanding have made a lasting impact.

A Pleasure to Serve

Frishta reflects, “Working with Beric and Lionel has been a pleasure. Each client brings a unique backstory, motivations, and expectations. Many have tried other service providers, and they arrive at TURSA with a mix of hope and scepticism.”

Listening and Empowering

Frishta’s approach is simple yet powerful. “I listen,” she says. “I empower them to recognise their potential. There’s often resistance, but that’s part of the journey.”

Trial and Error

Navigating employment opportunities involves trial and error. “We send clients to job interviews, refer them to positions,” Frishta explains. “Sometimes it works seamlessly; other times, we adjust. With Beric and Lionel, we’ve been by their side throughout.”

The Right Fit

Beric faced medical clearance challenges for specific jobs. “We backed out,” Frishta recalls. “But we persisted. We won’t settle until we find the right fit.”

Beyond Placement

Frishta’s commitment extends beyond job placement. “We stay connected,” she emphasises. “Life gets busy, but we’re here—supporting, encouraging, and ensuring they thrive.”

A great employer makes all the difference

Understanding employers like Bob at FreshNFrozen play a pivotal role in fostering a positive work environment.

Bob’s commitment to his staff goes beyond the conventional employer-employee relationship. By providing his own personal vehicle to an employee in need, he demonstrates empathy and genuine concern. Such actions not only retain valuable team members but also create a sense of loyalty and trust.

Bob’s philosophy—that success hinges on understanding individual needs and aligning them with business goals—holds true. It’s not merely about the job service provider; it’s about the person behind it, someone who comprehends the intricacies of the business and ensures the right people are in place. Bob’s approach exemplifies effective leadership and underscores the importance of human connections in the workplace.

Words of Wisdom

For those seeking employment, Frishta offers advice: “Reach out. We understand. We’re here to help. TURSA isn’t just an agency; it’s a community.”

Beric, Lionel, and countless others owe their progress to advocates like Frishta and dedicated Disability Employment Advocates who work tirelessly to help them achieve their goals. If you’re on your own journey, remember: TURSA is ready to walk alongside you.

Australia provides various support services for individuals with disabilities, encompassing physical, financial, and mental health support. These services aim to enhance the quality of life, independence, and inclusion of people with disabilities. Here are some essential support services available in Australia:

Core Supports

Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals.

Learn More

Capacity Building Supports

Capacity Building Supports help build your independence and skills to help you pursue your goals.

Learn More

Capital Supports Budget

Capital Supports include higher-cost pieces of assistive technology, equipment and home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).

Learn More

National Disability Insurance Scheme (NDIS):

The NDIS is a significant initiative in Australia that provides financial support and assistance to individuals with disabilities. It covers various services such as assistive technology, personal care, therapy, and community participation.

How can I get it?

You need to meet both non-medical and medical rules to get Disability Support Pension (DSP).

Click Here

How do I claim?

Complete the following steps to claim Disability Support Pension online. Before you start, check if you can get it.

Click Here

How much do I get?

How much Disability Support Pension (DSP) you can get depends on your age and living conditions.

Click Here

Disability Support Pension (DSP):

The DSP is a financial assistance program administered by Centrelink. It provides income support to individuals with a severe disability who cannot work or participate in substantial employment.

Assistive Technology and Equipment Programs:

Various programs and organisations offer assistance in acquiring assistive technology and equipment to improve the independence and mobility of individuals with physical disabilities. Find our more about Assistive Technology with the NDIS here or, google your local providers e.g. Assistive technology suppliers Tweed Heads

Personal Care and Support Services:

Personal care services, including in-home care and support workers, are available to help individuals with daily tasks such as dressing, bathing, and meal preparation. More information here.

There are various personal care and support services available google in your local area.

Mental Health

Services and Support Contact List

Click Here

Program for Adults

If you need to talk to someone immediately, the Mental Health Line is open 24/7 on 1800 011 511

Click Here

Program for Children and Teens

If you or someone you know needs help now, call these helplines that are open 24/7: Kids Helpline - 1800 551 800 Youth Beyond Blue - 1300 224 636

Click Here

Program for Older People

Like people of any age, older people may experience problems with their mental health.

Click Here

Help for Parents and Babies

There are services, programs and resources for parents and parents expecting a baby, who are experiencing mental health issues.

Click Here

Mental Health Support Services:

Government and non-government organisations offer Mental health support services, including counselling, therapy, and community mental health programs. More information available here.

Carer Support Programs:

Carers play a crucial role in supporting individuals with disabilities. Various programs support carers, including respite care, counselling, and educational resources. Information on Carer Support Here.

Accessible Housing Programs:

Government and community organisations work to improve access to suitable housing for people with disabilities, ensuring that homes are adapted to accommodate various physical needs. More information here.

Transportation Assistance:

Specialised transportation services are available to assist individuals with disabilities in travelling to medical appointments, work, or social activities.

Advocacy and Information Services:

Advocacy groups and information services guide and support individuals with disabilities and their families, helping them understand their rights, access services, and navigate the system.

Employment Support Programs:

Employment services and programs exist to facilitate the inclusion of individuals with disabilities in the workforce. TURSA is a Job Service Provider and assist with job placement, vocational training, and workplace accommodations.
Disability Employment Services
Workforce Australia
Transition to Work
Training

Education and Training Programs:

Various educational institutions and organisations offer programs tailored to individuals with disabilities, promoting skill development, inclusive education, and lifelong learning opportunities. TURSA is a Registered Training Organisation that focuses on providing the upskilling needed to meet specific job requirements.

Therapeutic Services:

Physical and occupational therapy and speech therapy are available to individuals with disabilities to enhance their physical and communication abilities. Google the nearest provider in your area for support.

It’s important to note that the availability and structure of support services may vary between states and territories. Additionally, eligibility criteria and application processes may differ for different programs. Individuals and their families are encouraged to contact relevant government agencies and disability service providers for detailed information and guidance tailored to their needs and circumstances.

Contact TURSA

Collaborate with TURSA

Today

Understanding Invisible Disabilities and Breaking Barriers: TURSA’s Supportive Approach

Invisible disabilities significantly impact an individual’s daily life but may not be immediately apparent to others. These conditions among others include chronic pain, mental health disorders, and cognitive impairments. While these disabilities may not have visible physical manifestations, their effects are real and can create significant challenges for individuals in various aspects of their lives.

Barriers Presented by Invisible Disabilities

Living with invisible disabilities can present unique barriers that society does not always understand or accommodate. Some of these barriers include:

Misunderstanding and Stigma: Due to the lack of visible signs, individuals with invisible disabilities often face scepticism or disbelief from others, leading to misconceptions and social stigmatisation.

Limited Accessibility: Many public spaces and services may not be adequately equipped/trained to accommodate the needs of individuals with invisible disabilities, making it challenging to fully participate in various activities.

Workplace Challenges: Invisible disabilities can affect an individual’s ability to perform tasks, concentrate, or interact with colleagues, potentially leading to workplace discrimination or difficulties securing and maintaining employment.

Isolation: The hidden nature of these disabilities can lead to isolation and loneliness as individuals may struggle to connect with others who don’t understand their experiences.

TURSA’s Supportive Approach

At TURSA, we understand the unique challenges of invisible disabilities, and we are committed to providing tailored support to help individuals overcome these barriers and thrive. Our range of services includes:

Personalised Employment Assistance: Our team works closely with individuals to identify their strengths, skills, and goals, offering job placement, skills training, and workplace accommodation support to ensure meaningful and fulfilling employment.

Mental Health and Well-being Programs: We offer access to counseling services and mental health resources to help individuals manage the emotional and psychological aspects of living with invisible disabilities.

Skills Enhancement Workshops: TURSA provides workshops and training sessions to enhance skills and abilities, empowering individuals to gain confidence and pursue personal and professional growth.

Advocacy and Awareness: We actively work to raise awareness about invisible disabilities and advocate for a more inclusive society that recognises and supports the needs of all individuals.

Join Us in Breaking Barriers

At TURSA, everyone deserves an opportunity to succeed, regardless of their visible or invisible challenges. Our dedicated team is here to offer guidance, resources, and support to help you navigate the unique obstacles you may face. We break down barriers and create a more inclusive and compassionate community where you can dream, set goals, and work towards your future.

Contact us today to learn more about how TURSA can assist you toward a brighter future.

Sharing successes

Finding Support is The First Step

The Future is your's to take

Click Here

TEL 1800 670 914

What Makes Hospitality a Great Career Choice?

Flexibility in Roles and Hours

Opportunities for Career Progression

A Diverse and Inclusive Environment

Transferable Skills

Personal Fulfilment

How to Start a Career in Hospitality

Understand the Industry

Gain the Right Qualifications

Build Relevant Skills

Start Small and Gain Experience

How to Get a Hospitality Job with No Experience

Highlight Your Transferable Skills

Craft a Hospitality-Focused Resume

Leverage Personal Networks

Approach Businesses Directly

Start with Casual or Seasonal Roles

Showcase a Positive Attitude

Tips for Succeeding in the Hospitality Industry

Build Strong Relationships

Embrace Continuous Learning

Stay Adaptable

Deliver Exceptional Customer Experiences

Set Career Goals

Take Care of Yourself

Ready to Start Your New Career?

How Does Workforce Australia Work?

For Job Seekers:

For Employers:

How TURSA Employment and Training Supports Workforce Australia

Tailored Support to Meet Your Goals

Getting You Workforce Ready

Ongoing Support for Long-Term Success

Ready to Take the Next Step?

International Day of People with Disability (IDPwD)

The Importance of Strong Partnerships with Employers

TURSA Lismore

TURSA Murwillumbah

Celebrating Diversity and Inclusion

TURSA and Our Commitment to Disability Employment Services

Every Day is Important at TURSA

What Are Disability Employment Services (DES)?

Eligibility Criteria for DES

Ongoing Eligibility for Disability Employment Services

Who Else Can Access DES?

Benefits of Disability Employment Services

How Employers Can Use Disability Employment Services

Disability Employment Services Could Help You Too

Empowering Abilities, Transforming Lives

Discover Your Potential with TURSA

Our Commitment to You!

Success Stories!

Together, We Can Make a Difference

Why Choose TURSA?

Take the First Step Today

TURSA Connecting Business and Workers

Our Employer Handbook Programs

Workforce Australia Services

Disability Employment Services

Transition to Work

Our Participant Journey

How does TURSA support employers?

Job Placement Services

Pre-Employment Training

Specialist Support for Employers

Community Links for Diverse Pathways

Continuous Improvement

TURSA: Championing Employment for Individuals with Barriers

Hiring Individuals with Barriers: A Guide for Employers

Employer Handbook: Supports, Information and Employer Incentives

Suzanne’s Journey: Focus, Training, Dedication and Transformation and now loving life again.

“Loving life”

Beric Hartwig – Fresh and Frozen: A Journey into Work

Meet Beric Hartwig

The Turning Point

Navigating the TURSA Process

From Business Owner to Courier Driver

A New Beginning

Overcoming Challenges